Shipping Policy

OVERVIEW

This Shipping Policy explains how Burgenest.store processes and ships orders.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or holidays.

Shipping Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Typical delivery time:

  • Canada: 7–15 business days

  • USA: 7–15 business days

  • Other countries: 10–25 business days

These are estimated delivery times only and may vary due to customs, courier delays, or high order volume.

Shipping Costs

Shipping charges are calculated at checkout unless otherwise stated.

We may offer free shipping promotions from time to time, which will be clearly displayed on our website.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Please allow up to 24–72 hours for tracking updates to appear.

Delays

Burgenest.store is not responsible for delays caused by:

  • Customs clearance.

  • Carrier delays.

  • Incorrect shipping addresses entered by the customer.

  • Weather or other unforeseen circumstances.

Incorrect Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If an incorrect address is provided, we cannot guarantee replacement or refund.

Lost or Stolen Packages

Burgenest.store is not responsible for lost or stolen packages that are marked as delivered by the carrier. Please contact the shipping carrier directly for assistance.

Customs and Duties

For international orders, customs fees, import duties, or taxes may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions about shipping, contact