Return Policy
OVERVIEW
At Burgenest.store, we want you to be happy with your purchase. Please read our refund policy carefully before placing your order.
Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In its original packaging.
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Accompanied by proof of purchase.
Non-Returnable Items
We do not accept returns for:
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Used items.
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Items damaged after delivery due to misuse or improper installation.
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Clearance or final sale items.
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Gift cards.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Your order number.
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Clear photos of the damaged item.
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Photos of the packaging.
Once reviewed, we will offer a replacement, store credit, or refund depending on the situation.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable number of business days.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you have done all of this and still have not received your refund, please contact us.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need an exchange, contact us first before sending anything back.
Contact Us
For refund-related questions, contact:
